Shipping
How long does shipping take?
All orders placed in the US typically arrive within five to ten business days of the date on which the order was placed. You will receive an email with tracking information once available.
How can I track my order?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
What shipping companies do you use?
We mainly use USPS and UPS for domestic shipments and offer a few options for international customers. During checkout, you can see choose the best shipping option for you.
Ordering
What payments can I use?
We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.
I used the wrong address. What can I do?
Sometimes we are able to make changes on the order. Please contact us immediately at store@americansniper.com.
If a package is already in enroute, customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location.
We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.
Return & Exchanges
Do you offer return/exchanges?
You can return your item(s) within 30 days of the purchase date as long as it is unworn, unwashed, undamaged, and is not a final sale item. We offer free exchanges and returns for store credit. If you prefer a refund, you can use ship the item back using your own trackable method. Please note that shipping fees are non-refundable. To view our full return policy, click here.
For exchanges, please follow the return instructions and purchase the new item of your choosing.
Where should I send my returns/exchanges?
All returns and exchanges should be done through our customer account portal and mailed back to:
American Sniper Brand
661 E Main Street , UPS - 244, Midlothian TX 76065, United States
If you need further assistance with your return or exchange:
Text us at (469) 612-3949 | Monday - Friday 9:00am to 5:00pm CST or email us directly at store@americansniper.com
International Orders: Customers are responsible for paying all customs and return shipping fees. PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE.
PLEASE DO NOT PASTE PACKING SLIP ON THE BAG.
I received a wrong order or my order was damaged, what should I do?
If we've sent you a wrong or damaged item, please respond to the order confirmation and we'll assist you with a resolution.